With further potential disruption from COVID threatening the mild recovery that was starting to show in various sectors, combined with staff shortages in some industries, this comes as a good reminder that proactively working towards increasing digitization and automation in as many as processes as possible in your operation, can minimize the risk of work not getting done because someone unfortunately falls ill or because you are struggling to find the right people for the job.


I can guarantee you there are multiple opportunities in your current processes and operations to automate and convert manual activities to fully digitized and smart enough processes to help you optimize time and resources, at the same time you improve accuracy and consistency. Every manual repetitive task that involves a person typing data in a computer or reviewing and scrutinizing documents or objects, are a good candidate for automation, but typical ones are:

  • Client onboarding
  • Staff onboarding
  • Customer service
  • ID verification
  • Monitoring and surveillance
  • Proper use of Safety equipment monitoring and enforcement
  • Forms and documents data entry
  • Documents approvals
  • Reporting
  • Etc.

There are several technologies that are cost-efficient and easy enough to implement to automate all the above and more.

Leverage technology to your advantage. You cannot go wrong with automation everywhere you can, and you will be glad you did it the next time you are short-staffed due to covid, staff-shortages or any other reason.